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BOOK OF THE MONTH
RUSSIA: : REVOLUTION AND CIVIL WAR 1917-1921
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Between 1917 and 1921 a devastating struggle took place in Russia following the...(+)

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Difficult Conversations
Anne Dickson

Classification : Psychology
Pub Date : Jun 08, 2006
Imprint : Piatkus
Page Extent : 256
Binding : PB
ISBN : 9780749926755
Price : 499

About the book
Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:·communicate directly and honestly - without damaging your relationships· keep to your point - without backing down or getting into a fight· initiate a discussion - without encountering resistance or attack· offer criticism - without antagonising the other person· manage your anxiety - and develop genuine confidence in your authority· and much, much more.

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Anne Dickson
Anne Dickson is a psychologist writer and trainer with many years' experience of teaching communication skills and management of emotions. She is the author of several books including the bestseller A...(+)