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Changing the Conversation: The 17 Principles of Conflict Resolution
Dana Caspersen

Classification : Business, Management & Economics
Pub Date : Jan 29, 2015
Imprint : Profile Books
Page Extent : 272
Binding : TPB
ISBN : 9781781254691
Price : 955

About the book
You can't change how other people act in a conflict, and often you can't change your situation. But you can change what you do. Changing the Conversation is a graphic, two-colour manual that teaches essential strategies for resolving conflict in your life. Breaking the process down into 17 easy-to-grasp principles, it shows how you can facilitate listening and speaking, build useful dialogue and look for ways forward. Clearly explained, and filled with real-life examples and practical exercises that allow you to test the strategies as you read, Changing the Conversation will show you how to step out of destructive patterns, discover new ways to approach problems, create useful dialogue in difficult situations, and find long-lasting solutions for conflicts.>
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Dana Caspersen
<p><b>Joost Elffers</b> is the packager and producer of the <i>New York Times</i> bestseller <i>The 48 Laws of Power</i>, <i>The Art of Seduction<...(+)